General Terms And Conditions

Section 1 Scope

The following General Terms and Conditions, in the version valid at the time of the order, apply to the business relationship between WTB Wagner Technik Berlin and the customer for orders placed via our website.

Section 2 Conclusion of Contract

The presentation of our products on our website does not constitute a legally binding offer, but an invitation to the customer to submit an offer to conclude a contract.

By submitting an order, the customer makes a binding offer to conclude a purchase contract. Immediately after receipt of the order, the customer will receive an electronic confirmation that the order has been received. This confirmation of receipt does not constitute acceptance of the contractual offer unless expressly stated otherwise.

The contract is concluded when we accept the customer's offer within two business days by sending an order confirmation in text form or by dispatching the ordered goods within this period.

For the purposes of these General Terms and Conditions, business days are Monday to Friday, excluding public holidays at our registered place of business.

Section 3 Delivery, Shipping Costs and Transfer of Risk

Delivery will be made to the delivery address specified by the customer. The applicable shipping costs will be displayed to the customer before the order is completed.

In the case of consumers, the risk of accidental loss or accidental deterioration of the goods generally passes to the consumer only upon delivery of the goods. Statutory exceptions remain unaffected.

If the customer is a business customer, the risk passes to the customer as soon as the goods have been handed over to the freight forwarder, carrier or other person designated to carry out the shipment.

Section 4 Retention of Title

The delivered goods remain our property until the purchase price has been paid in full.

Section 5 Payment

We accept the payment methods displayed to the customer during the ordering process.

Section 6 Liability for Defects

The statutory rights relating to liability for defects apply.

Section 7 Information on Electronic Commerce

Input errors:
Before submitting the order, input errors can be identified and corrected using the correction and modification options provided during the ordering process.

Product characteristics and offers:
The essential characteristics of the goods offered and, where applicable, the validity period of limited offers are stated in the respective product descriptions.

Contract languages:
The languages available for concluding the contract are German and English.

Complaints:
Complaints and claims relating to defects may be submitted using the contact details provided in our Legal Notice.

Contract text:
Information regarding the storage and accessibility of the contract text is provided to the customer during the ordering process.

Payment and delivery:
Information regarding payment, delivery and performance can be found in the relevant product information and in the information provided during the ordering process.

We are not subject to any specific codes of conduct other than those expressly stated above.

Section 8 Applicable Law

The contractual relationship between us and the customer is governed by the law of the Federal Republic of Germany.

If the customer is a consumer, mandatory statutory provisions of the country in which the consumer has their habitual residence, from which no contractual derogation is permitted, remain unaffected.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.